DocuSign incident
Customers may be unable to make purchases, upgrades, or cancel subscriptions (DIRCA-3945)
Resolved after 57 minutes, on December 9, 2025.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have been unable to make purchases, upgrades, or cancel subscriptions from 2025-12-08 09:30 PM UTC until 2025-12-09 07:30 PM UTC.
Update timeline
- investigating Dec 09, 2025, 07:14 PM UTC
We are currently investigating this issue.
- identified Dec 09, 2025, 07:31 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 09, 2025, 07:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 09, 2025, 08:11 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have been unable to make purchases, upgrades, or cancel subscriptions from 2025-12-08 09:30 PM UTC until 2025-12-09 07:30 PM UTC.
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