DocuSign incident
Some customers may experience workflow failures (DIRCA-4101)
Resolved after 35 minutes, affecting CLM (EU11) and CLM (EU21) and 1 more, on January 8, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced workflow failures from 2026-01-05 08:00 PM UTC until 2026-01-08 07:00 PM UTC.
Affected components
Update timeline
- identified Jan 08, 2026, 06:41 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 08, 2026, 06:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 08, 2026, 07:17 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced workflow failures from 2026-01-05 08:00 PM UTC until 2026-01-08 07:00 PM UTC.
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