DocuSign incident
Delays or Timeouts with Document Preview and Saving of New Documents (DIRCA-4135)
Resolved after 36 minutes, affecting CLM (NA11), on January 15, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency or errors from 2026-1-15 04:24 PM UTC until 2026-1-15 7:30 PM UTC.
Affected components
Update timeline
- identified Jan 15, 2026, 07:15 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 15, 2026, 07:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 15, 2026, 07:52 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency or errors from 2026-1-15 04:24 PM UTC until 2026-1-15 7:30 PM UTC.
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