DocuSign incident
NA4 PROD eSign: Users may experience latency or errors when navigating the site (DIRCA-4154)
Resolved after 59 minutes, affecting eSignature (NA4), on January 20, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency or errors from 2026-01-20 5:00 PM UTC until 2026-01-20 6:00 PM UTC.
Affected components
Update timeline
- investigating Jan 20, 2026, 05:03 PM UTC
Users may experience throttling errors and/or rejected requests on their accounts.
- investigating Jan 20, 2026, 05:43 PM UTC
We are continuing to investigate this issue.
- investigating Jan 20, 2026, 05:47 PM UTC
We are continuing to investigate this issue.
- resolved Jan 20, 2026, 06:00 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency or errors from 2026-01-20 5:00 PM UTC until 2026-01-20 6:00 PM UTC.
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