DocuSign incident
CLM NA11 Customers may experience latency (DIRCA-4165)
Resolved after 2 hours 10 minutes, affecting CLM (NA11), on January 21, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced intermittent latency and delays in tasks such as document preview and document generation from 2026-01-21 04:39 PM UTC until 2026-01-21 07:11 PM UTC.
Affected components
Update timeline
- investigating Jan 21, 2026, 05:49 PM UTC
We are currently investigating this issue.
- investigating Jan 21, 2026, 06:09 PM UTC
We are continuing to investigate this issue.
- investigating Jan 21, 2026, 06:37 PM UTC
We continue to investigate. The latency is intermittent.
- identified Jan 21, 2026, 07:17 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 21, 2026, 08:00 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced intermittent latency and delays in tasks such as document preview and document generation from 2026-01-21 04:39 PM UTC until 2026-01-21 07:11 PM UTC.
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