DocuSign incident
CLM NA11 Customers may experience issues with reports and exports timing out (DIRCA-4166)
Resolved after 1 hour 35 minutes, affecting CLM (NA11), on January 21, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced timeouts running reports or exports from 2026-01-21 12:30 PM UTC until 2026-01-21 7:40 PM UTC.
Affected components
Update timeline
- identified Jan 21, 2026, 06:28 PM UTC
Customers may experience issues with reports and exports timing out. Teams have identified the issue and are working towards a resolution
- resolved Jan 21, 2026, 08:04 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced timeouts running reports or exports from 2026-01-21 12:30 PM UTC until 2026-01-21 7:40 PM UTC.
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