DocuSign incident
Users may experience reporting data delays (DIRCA-4177)
Resolved after 2 days, affecting CLM (NA21), on January 22, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced reporting data delays from 2026-01-18 03:00 PM UTC until 2026-01-24 10:33 AM UTC.
Affected components
Update timeline
- investigating Jan 22, 2026, 11:31 PM UTC
We are currently investigating this issue.
- identified Jan 23, 2026, 12:07 AM UTC
The issue has been identified and a fix is being scheduled.
- identified Jan 23, 2026, 02:07 AM UTC
We are continuing to work on a fix. Please refer to https://www.docusign.com/trust/alerts/planned-maintenance-for-clm-production-na21-customers-january-24-2026 for more information.
- identified Jan 24, 2026, 09:20 PM UTC
We are continuing to work on a fix. Please refer to https://www.docusign.com/trust/alerts/planned-maintenance-for-clm-production-na21-customers-january-24-2026 for more information.
- resolved Jan 24, 2026, 11:55 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced reporting data delays from 2026-01-18 03:00 PM UTC until 2026-01-24 10:33 AM UTC.
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