DocuSign incident
Customers may experience latency when attempting to load the admin console (DIRCA-4249)
Resolved after 51 minutes, affecting eSignature (EU) and eSignature (NA1) and 1 more, on February 2, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency or errors from 2026-02-02 3:00 PM UTC until 2026-02-02 4:00 PM UTC
Affected components
Update timeline
- investigating Feb 02, 2026, 04:15 PM UTC
We are currently investigating the issue.
- monitoring Feb 02, 2026, 04:27 PM UTC
Performance has improved and we are monitoring.
- resolved Feb 02, 2026, 05:07 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency or errors from 2026-02-02 3:00 PM UTC until 2026-02-02 4:00 PM UTC
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