DocuSign incident
A Subset of Customers May Experience Issues Accessing Insight Product (Incident 4256)
Resolved after 8 hours 4 minutes, affecting Insight (NA.E) and Insight (NA.W), on February 3, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. A subset of customers may have experienced issues accessing Insight product from 2026-02-03 12:55 AM UTC until 2026-02-03 10:04 PM UTC.
Affected components
Update timeline
- identified Feb 03, 2026, 02:01 PM UTC
A subset of customers may still be experiencing issues with accessing their Insight product after the maintenance window. Our engineering teams are actively engaged and in progress of remediation.
- identified Feb 03, 2026, 03:29 PM UTC
Our engineering teams are continuing efforts to restore functionality to affected customers.
- identified Feb 03, 2026, 05:25 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 03, 2026, 07:27 PM UTC
We are continuing to work on a fix for this issue.
- resolved Feb 03, 2026, 10:05 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. A subset of customers may have experienced issues accessing Insight product from 2026-02-03 12:55 AM UTC until 2026-02-03 10:04 PM UTC.
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