DocuSign incident
Customers may observe degradation in Demo/UAT for Navigator, Prepare, Webforms, and IAM ingestion (Incident 4346)
Resolved after 3 hours 15 minutes, affecting eSignature (DEMO) and Rooms (DEMO), on February 15, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-02-15 09:03 AM UTC until 2026-02-15 04:59 PM UTC.
Affected components
Update timeline
- investigating Feb 15, 2026, 02:10 PM UTC
Some DEMO/UAT customers may experience issues with several functionalities including but not limited to: - Webforms fail to save - Document ingestion failure - ID verification fields and healthcare fields not available in prepare - Parts of Navigator failure to load
- investigating Feb 15, 2026, 04:18 PM UTC
We are continuing to investigate this issue with Microsoft.
- identified Feb 15, 2026, 05:02 PM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 15, 2026, 05:13 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 15, 2026, 05:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 15, 2026, 05:26 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-02-15 09:03 AM UTC until 2026-02-15 04:59 PM UTC.
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