DocuSign incident
CLM Prod NA11 Customers are experiencing issues accessing their accounts and performing actions (Incident 4348)
Resolved after 1 hour 5 minutes, affecting CLM (NA11), on February 15, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced errors or delays with login, browsing, generating, or previewing documents from 2026-02-15 07:47 PM UTC until 2026-02-15 09:57 PM UTC.
Affected components
Update timeline
- investigating Feb 15, 2026, 08:50 PM UTC
We are currently investigating this issue.
- identified Feb 15, 2026, 09:45 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 15, 2026, 09:56 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced errors or delays with login, browsing, generating, or previewing documents from 2026-02-15 07:47 PM UTC until 2026-02-15 09:57 PM UTC.
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