DocuSign incident
A Subset of Customers May Experience Intermittent Latency When Sending or Receiving (Incident-4356)
Resolved after 53 minutes, affecting eSignature (NA1) and eSignature (NA3), on February 17, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-02-17 01:56 PM UTC until 2026-02-17 02:46 PM UTC.
Affected components
Update timeline
- investigating Feb 17, 2026, 02:57 PM UTC
A subset of customers may be experiencing intermittent latency on executing send and receive jobs. Our engineering teams are engaged on this and are actively triaging.
- resolved Feb 17, 2026, 03:51 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-02-17 01:56 PM UTC until 2026-02-17 02:46 PM UTC.
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