DocuSign incident
eSign Prod: Customers using Authorize.net to Include a One-Time Payment Request may experience issues completing envelopes (Incident 4445)
Resolved after 1 day 2 hours, affecting eSignature (NA1) and eSignature (NA2) and 1 more, on March 4, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-03-04 06:23 PM UTC until 2026-03-05 12:51 PM UTC.
Affected components
Update timeline
- investigating Mar 04, 2026, 06:45 PM UTC
We are currently investigating this issue.
- investigating Mar 04, 2026, 07:26 PM UTC
We are continuing to investigate this issue.
- investigating Mar 04, 2026, 11:22 PM UTC
We are continuing to investigate this issue.
- investigating Mar 05, 2026, 04:41 PM UTC
Our team is working closely with the payment gateway to resolve the issue. We are monitoring the situation and will post an update here as soon as we receive one.
- resolved Mar 05, 2026, 08:50 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-03-04 06:23 PM UTC until 2026-03-05 12:51 PM UTC.
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