DocuSign incident
Users may experience delays or failures when attempting to upload documents via the MuleSoft API (incident 4455)
Resolved after 1 hour 19 minutes, affecting CLM (EU11) and CLM (EU21) and 1 more, on March 6, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors (for UAT) from 2026-02-20 06:20 PM UTC until 2026-03-06 06:29 PM UTC and (for NA11, NA21, EU11, and EU21) from 2026-03-06 01:26 AM UTC until 2026-03-06 06:42 PM UTC.
Affected components
Update timeline
- identified Mar 06, 2026, 05:37 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 06, 2026, 06:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 06, 2026, 06:57 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors (for UAT) from 2026-02-20 06:20 PM UTC until 2026-03-06 06:29 PM UTC and (for NA11, NA21, EU11, and EU21) from 2026-03-06 01:26 AM UTC until 2026-03-06 06:42 PM UTC.
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