DocuSign incident

A subset of Insight customers may experience issues accessing the Product (Incident 4480)

Resolved after 8 hours 11 minutes, affecting Insight (NA.C) and Insight (NA.W), on March 10, 2026.

resolved Mar 11, 2026, 12:24 AM UTC

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-03-10 11:00 AM UTC until 2026-03-11 00:23 AM UTC.

Started: Mar 10, 2026, 04:12 PM UTC
Resolved: Mar 11, 2026, 12:24 AM UTC
Duration: 8h 11m
Detected by Pingoru: Mar 10, 2026, 04:12 PM UTC

Affected components

Insight (NA.C)Insight (NA.W)

Update timeline

investigating Mar 10, 2026, 04:12 PM UTC

We are currently investigating this issue.
investigating Mar 10, 2026, 04:58 PM UTC

We are continuing to investigate this issue.
investigating Mar 10, 2026, 05:28 PM UTC

We are continuing to investigate this issue.
investigating Mar 10, 2026, 06:11 PM UTC

Incident is actively being investigated.
identified Mar 10, 2026, 06:49 PM UTC

The issue has been identified and a fix is being implemented.
identified Mar 10, 2026, 08:15 PM UTC

We are continuing to work on a fix for this issue.
monitoring Mar 10, 2026, 09:04 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Mar 10, 2026, 10:02 PM UTC

We are continuing to monitor for any further issues.
monitoring Mar 10, 2026, 11:21 PM UTC

We are continuing to monitor for any further issues.
resolved Mar 11, 2026, 12:24 AM UTC

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-03-10 11:00 AM UTC until 2026-03-11 00:23 AM UTC.

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