Resolved after 8 hours 8 minutes, affecting CLM (EU21), on March 18, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-03-17 01:25 AM UTC until 2026-03-19 04:02 AM UTC.
Affected components
Update timeline
- identified Mar 18, 2026, 12:13 AM UTC
As a continuation of incident 4517, a subset of customers may experience incomplete search results for historical documents older than one year. A fix is currently underway, and full resolution is anticipated by Wednesday, March 18, 2026 at 11:00 AM UTC.
- resolved Mar 18, 2026, 08:22 AM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-03-17 01:25 AM UTC until 2026-03-19 04:02 AM UTC.
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