Resolved after 1 hour 43 minutes, affecting eSignature (AU) and eSignature (NA1), on April 9, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced delays from 2026-04-09 04:24 AM UTC until 2026-04-09 09:22 PM UTC.
Affected components
Update timeline
- identified Apr 09, 2026, 07:40 PM UTC
Changes to user membership groups is significantly delayed. We are making changes to reduce or remove the delay.
- identified Apr 09, 2026, 07:56 PM UTC
NA1 is now back to normal operational expectations. We are working to resolve the issue in AU now.
- identified Apr 09, 2026, 08:39 PM UTC
We are implementing a change to resolve the AU delay.
- monitoring Apr 09, 2026, 09:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 09, 2026, 09:23 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced delays from 2026-04-09 04:24 AM UTC until 2026-04-09 09:22 PM UTC.
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