DocuSign incident
Login failures and Latency Issues with Sending and Signing Envelopes (Incident 4717)
Resolved after 1 hour 31 minutes, affecting eSignature (CA), on April 17, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced login failures and latency issues with Sending and Signing from 2026-04-17 02:08 PM UTC until 2026-04-17 03:09 PM UTC
Affected components
Update timeline
- investigating Apr 17, 2026, 02:47 PM UTC
We are currently investigating a spike in latency for send and sign services which may affect a subset of customers. We have engaged our engineering teams and are actively triaging this issue.
- identified Apr 17, 2026, 02:53 PM UTC
Our engineering teams have identified the root cause of this issue and are in the process of deploying a fix.
- monitoring Apr 17, 2026, 03:12 PM UTC
Internal testing is showing the implemented fix has resolved the impact, we are continuing to monitor to ensure the issue is fully mitigated.
- monitoring Apr 17, 2026, 03:57 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 17, 2026, 04:18 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced login failures and latency issues with Sending and Signing from 2026-04-17 02:08 PM UTC until 2026-04-17 03:09 PM UTC
Your product runs on more than DocuSign
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services