Resolved after 36 minutes, affecting eSignature (EU), on April 28, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency from 2026-04-28 08:07 AM UTC until 2026-04-28 09:46 AM UTC.
Affected components
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- investigating Apr 28, 2026, 09:03 AM UTC
A subset of customers in EU may experience latency with Send operations. Engineering teams have been engaged and are actively triaging.
- identified Apr 28, 2026, 09:24 AM UTC
Engineers have identified a root cause and are working on releasing a fix.
- monitoring Apr 28, 2026, 09:30 AM UTC
A fix has been implemented and engineers are now monitoring telemetry to validate.
- resolved Apr 28, 2026, 09:40 AM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency from 2026-04-28 08:07 AM UTC until 2026-04-28 09:46 AM UTC.
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