DocuSign incident
Intermittent Issues With Delivery of e-mail Notifications (Incident 5326)
Resolved after 1 hour 16 minutes, affecting eSignature (DEMO) and eSignature (AU) and 1 more, on July 7, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-07-06 09:30 PM UTC until 2026-07-07 04:15 PM UTC.
Affected components
Update timeline
- identified Jul 07, 2026, 03:31 PM UTC
A subset of customers may experience intermittent failures of email notifications upon sending of envelopes. To mitigate this customers can log into their DocuSign account and access the envelope directly. Engineering teams have identified the issue and are currently working to resolve this issue.
- resolved Jul 07, 2026, 04:48 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-07-06 09:30 PM UTC until 2026-07-07 04:15 PM UTC.
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