DocuSign incident
Customers may see increased latency when sending and signing and intermittent errors (Incident 5232)
Resolved after 3 hours 4 minutes, affecting eSignature (NA1) and eSignature (NA2) and 1 more, on June 29, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency and intermittent errors when sending and signing from 2026-06-29 08:18 AM UTC until 2026-06-29 06:05 PM UTC.
Affected components
Update timeline
- investigating Jun 29, 2026, 03:30 PM UTC
We are actively investigating this issue.
- investigating Jun 29, 2026, 05:05 PM UTC
We are continuing to investigate this issue.
- identified Jun 29, 2026, 05:07 PM UTC
We have identified the issue and a fix is being implemented.
- identified Jun 29, 2026, 05:16 PM UTC
The issue has been identified and we continue our work to implement a fix.
- identified Jun 29, 2026, 05:51 PM UTC
We continue to work to implement a fix for the issue.
- monitoring Jun 29, 2026, 06:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 29, 2026, 06:35 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency and intermittent errors when sending and signing from 2026-06-29 08:18 AM UTC until 2026-06-29 06:05 PM UTC.
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