DocuSign incident
Some customers may experience latency for any sending actions that involve conversions, generating documents and accessing tasks (Incident 5190)
Resolved after 2 hours 6 minutes, affecting eSignature (NA2) and eSignature (NA4) and 1 more, on June 26, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced latency for any sending actions involving conversions, generating documents and accessing tasks from 2026-06-25 07:36 PM UTC until 2026-06-25 10:29 PM UTC.
Affected components
Update timeline
- identified Jun 26, 2026, 06:06 PM UTC
We have identified the issue and a fix is being implemented.
- monitoring Jun 26, 2026, 07:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 26, 2026, 08:13 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced latency for any sending actions involving conversions, generating documents and accessing tasks from 2026-06-25 07:36 PM UTC until 2026-06-25 10:29 PM UTC.
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