DocuSign incident
Users downloading archived document ZIP files may see missing official Docusign platform seals (Incident 5139)
Resolved after 6 days 20 hours, affecting eSignature (DEMO) and eSignature (AU) and 1 more, on June 18, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-06-18 03:05 PM UTC until 2026-06-25 07:05 PM UTC.
Affected components
Update timeline
- identified Jun 18, 2026, 10:43 PM UTC
An issue has been identified where documents downloaded via archived ZIP files with "masked fields" enabled are missing their Docusign platform seals. A fix is underway. We will provide an update upon resolution. Target Fix Date: June 23, 2026 Temporary Workaround: Download documents individually rather than as an archived ZIP file to ensure platform seals are successfully applied.
- identified Jun 24, 2026, 01:15 PM UTC
The fix is still in progress and being deployed. We will provide an update upon resolution.
- resolved Jun 25, 2026, 07:07 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-06-18 03:05 PM UTC until 2026-06-25 07:05 PM UTC.
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