DocuSign incident
Salesforce for Gen customers are unable to generate documents (Incident-5122)
Resolved after 6 hours 37 minutes, on June 16, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Salesforce for Gen customers were unable to generate documents from 2026-06-16 2:52 PM UTC until 2026-06-16 11:21 PM UTC.
Update timeline
- investigating Jun 16, 2026, 04:52 PM UTC
We are actively investigating this issue.
- investigating Jun 16, 2026, 04:54 PM UTC
We are continuing to investigate this issue.
- investigating Jun 16, 2026, 05:59 PM UTC
We continue to investigate the issue and additional resources have been engaged.
- investigating Jun 16, 2026, 06:28 PM UTC
We continue to investigate the issue and additional resources have been engaged.
- investigating Jun 16, 2026, 08:46 PM UTC
We continue to investigate the issue and additional resources have been engaged.
- identified Jun 16, 2026, 10:00 PM UTC
We have identified the issue and a fix is being implemented.
- resolved Jun 16, 2026, 11:30 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Salesforce for Gen customers were unable to generate documents from 2026-06-16 2:52 PM UTC until 2026-06-16 11:21 PM UTC.
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