DocuSign incident
Notification failures when utilising Outlook (Incident 5087)
Resolved after 32 minutes, affecting eSignature (AU) and eSignature (CA) and 1 more, on June 12, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-06-12 02:52 AM UTC until 2026-06-12 05:43 AM UTC.
Affected components
Update timeline
- investigating Jun 12, 2026, 06:04 AM UTC
Customers utilising Outlook may receive delivery notification failures when sending envelopes to signers. Engineering teams have been engaged and we are actively triaiging this issue.
- monitoring Jun 12, 2026, 06:10 AM UTC
A fix has been applied and our engineering teams are actively reviewing our telemetry to confirm this fix has mitigated the issue.
- resolved Jun 12, 2026, 06:37 AM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-06-12 02:52 AM UTC until 2026-06-12 05:43 AM UTC.
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