DocuSign incident
Reports May Remain in "Exporting" Status (Incident 5020)
Resolved after 5 hours 1 minute, affecting eSignature (DEMO) and eSignature (AU) and 1 more, on June 4, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Any organization reports that failed to complete during the incident can be manually re-created and run. Any scheduled reports will complete in the next run. Again, customers can manually create and run these sooner if required. Customers may have experienced errors from 2026-06-03 05:00 AM UTC until 2026-06-04 10:50 AM UTC.
Affected components
Update timeline
- identified Jun 04, 2026, 06:58 AM UTC
Customers may be experiencing issues when attempting to export reports. Our engineering teams are engaged and have identified the cause and are working on a fix for this.
- resolved Jun 04, 2026, 12:22 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Any organization reports that failed to complete during the incident can be manually re-created and run. Any scheduled reports will complete in the next run. Again, customers can manually create and run these sooner if required. Customers may have experienced errors from 2026-06-03 05:00 AM UTC until 2026-06-04 10:50 AM UTC.
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