DocuSign incident
Customers may experience intermittent latency and errors in Navigator (Incident 4748)
Resolved after 7 hours 43 minutes, affecting eSignature (NA2) and eSignature (NA4), on April 23, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced intermittent latency and errors in Navigator from 2026-04-23 12:57 PM UTC until 2026-04-23 11:12 PM UTC.
Affected components
Update timeline
- investigating Apr 23, 2026, 03:27 PM UTC
We are currently investigating the issue.
- investigating Apr 23, 2026, 04:44 PM UTC
We are continuing to investigate this issue.
- investigating Apr 23, 2026, 05:40 PM UTC
More engineering teams have been engaged to triage this error and investigation is continuing.
- investigating Apr 23, 2026, 06:35 PM UTC
We are continuing to investigate this issue.
- investigating Apr 23, 2026, 07:37 PM UTC
We are continuing to investigate this issue.
- identified Apr 23, 2026, 09:21 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 23, 2026, 11:10 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced intermittent latency and errors in Navigator from 2026-04-23 12:57 PM UTC until 2026-04-23 11:12 PM UTC.
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