DocuSign incident
Issues utilising +86 country code for sending envelopes and phone authentication (Incident 4968)
Resolved after 1 hour 37 minutes, affecting eSignature (DEMO) and eSignature (AU) and 1 more, on May 28, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced issues from 2026-05-28 02:06 AM UTC until 2026-05-28 04:29 PM UTC.
Affected components
Update timeline
- identified May 28, 2026, 02:51 PM UTC
Customers attempting to send an envelope or use SMS/Phone Authentication for Envelopes utilising a +86 will experience errors during this process. Engineering teams have been engaged and triage is underway.
- identified May 28, 2026, 03:50 PM UTC
Engineers have identified the root cause and are executing a fix.
- resolved May 28, 2026, 04:29 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced issues from 2026-05-28 02:06 AM UTC until 2026-05-28 04:29 PM UTC.
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