DocuSign incident
Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961)
Resolved after 1 day, affecting eSignature (DEMO) and eSignature (AU) and 1 more, on May 27, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced issues from 2026-05-26 06:04 PM UTC until 2026-05-28 01:44 AM UTC.
Affected components
Update timeline
- investigating May 27, 2026, 01:04 AM UTC
We are currently investigating this issue.
- identified May 27, 2026, 02:35 AM UTC
The issue has been identified and a fix is being implemented.
- investigating May 27, 2026, 03:32 AM UTC
We are continuing to investigate this issue.
- identified May 27, 2026, 04:03 AM UTC
The issue has been identified and a fix is being implemented.
- identified May 27, 2026, 05:24 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 27, 2026, 07:30 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 27, 2026, 09:16 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 27, 2026, 10:04 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 28, 2026, 12:05 AM UTC
We are continuing to monitor for any further issues.
- resolved May 28, 2026, 01:42 AM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced issues from 2026-05-26 06:04 PM UTC until 2026-05-28 01:44 AM UTC.
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