DocuSign incident
Some customers may experience latencies sending and signing in EU (Incident-4915)
Resolved after 1 hour 36 minutes, affecting eSignature (EU), on May 19, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced issues from 2026-05-19 12:39 PM UTC until 2026-05-19 2:33 PM UTC.
Affected components
Update timeline
- investigating May 19, 2026, 12:59 PM UTC
We are currently investigating the issue.
- investigating May 19, 2026, 01:30 PM UTC
We are continuing to investigate the issue.
- resolved May 19, 2026, 02:36 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced issues from 2026-05-19 12:39 PM UTC until 2026-05-19 2:33 PM UTC.
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