DocuSign incident
Some customers may experience latencies sending and signing in NA1 and NA3 (Incident-4902)
Resolved after 25 minutes, affecting eSignature (NA1) and eSignature (NA3), on May 18, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may experience latencies sending and signing in NA1 and NA3 from 2026-05-18 05:29 PM UTC until 2026-05-18 06:10 PM UTC.
Affected components
Update timeline
- investigating May 18, 2026, 05:55 PM UTC
We are currently investigating this issue.
- resolved May 18, 2026, 06:20 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may experience latencies sending and signing in NA1 and NA3 from 2026-05-18 05:29 PM UTC until 2026-05-18 06:10 PM UTC.
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