DocuSign incident
Users may experience document report failures and loading delays in the EU11 and EU21 sites (incident 4863)
Resolved after 1 hour 17 minutes, affecting CLM (EU11) and CLM (EU21), on May 14, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced errors from 2026-05-11 10:15 PM UTC until 2026-05-14 07:58 PM UTC.
Affected components
Update timeline
- investigating May 14, 2026, 06:45 PM UTC
We are currently investigating this issue.
- identified May 14, 2026, 07:23 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 14, 2026, 07:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 14, 2026, 08:03 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced errors from 2026-05-11 10:15 PM UTC until 2026-05-14 07:58 PM UTC.
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