DocuSign incident
Workflow Reports Experiencing Timeout Errors (Incident 4874)
Resolved after 2 hours 28 minutes, affecting CLM (EU11) and CLM (EU21), on May 13, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced errors from 2026-04-19 10:00 PM UTC until 2026-05-13 02:20 PM UTC.
Affected components
Update timeline
- identified May 13, 2026, 11:49 AM UTC
Customers may be experiencing timeout errors with Workflow and Document Reports. Engineering teams have been engaged and the issue has been identified, a fix is currently being implemented.
- identified May 13, 2026, 11:50 AM UTC
We are continuing to work on a fix for this issue.
- monitoring May 13, 2026, 01:41 PM UTC
A fix has been implemented and we are observing telemetry to validate.
- resolved May 13, 2026, 02:18 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced errors from 2026-04-19 10:00 PM UTC until 2026-05-13 02:20 PM UTC.
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