DocuSign incident
Users may experience timeouts when attempting to complete document transactions (Incident 4866)
Resolved after 2 hours 40 minutes, affecting eSignature (EU), on May 12, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-05-12 05:22 PM UTC until 2026-05-12 08:59 PM UTC.
Affected components
Update timeline
- investigating May 12, 2026, 06:17 PM UTC
We are currently investigating this issue.
- identified May 12, 2026, 06:43 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 12, 2026, 07:33 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 12, 2026, 07:51 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 12, 2026, 08:51 PM UTC
We are continuing to monitor for any further issues.
- resolved May 12, 2026, 08:58 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-05-12 05:22 PM UTC until 2026-05-12 08:59 PM UTC.
Your product runs on more than DocuSign
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services