DocuSign incident
Users may experience connection errors when trying to switch to CLM (Incident 4861)
Minor Vendor's status page →
Resolved after 1 hour 58 minutes, affecting NA11 and NA21 and 1 more, on May 12, 2026.
Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.
Affected components
NA11NA21US11US12EU11EU21US13UAT NA11DEMO S1S1.US
Update timeline
- investigating May 12, 2026, 08:46 AM UTC
A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.
- investigating May 12, 2026, 09:45 AM UTC
Additional teams have been engaged to triage this issue.
- resolved May 12, 2026, 10:44 AM UTC
Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.
Your product runs on more than DocuSign
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services