DocuSign incident
Users may encounter errors that will prevent document uploading or envelope creation (Incident 4860)
Resolved after 46 minutes, affecting eSignature (NA2) and eSignature (NA4), on May 11, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-05-11 09:21 PM UTC until 2026-05-11 11:14 PM UTC.
Affected components
Update timeline
- identified May 11, 2026, 11:14 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 12, 2026, 12:01 AM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-05-11 09:21 PM UTC until 2026-05-11 11:14 PM UTC.
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