Resolved after 6 hours 49 minutes, affecting DSS-Engine Production and DSS-Engine Staging, on November 10, 2025.
The connectivity issue to our Primosign SMS provider has been resolved and we are monitoring the results.
Affected components
DSS-Engine ProductionDSS-Engine Staging
Update timeline
- investigating Nov 10, 2025, 09:35 AM UTC
We have identified an issue connecting to one of our 3rd party SMS service provider due to a certificate update on their side. We have identified the cause and are working to fix the issue ASAP.
- monitoring Nov 10, 2025, 02:46 PM UTC
The connectivity issue to our Primosign SMS provider has been resolved and we are monitoring the results.
- resolved Nov 10, 2025, 04:24 PM UTC
Incident has been resolved
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