Datto incident
Datto BCDR - Server3824 (Germany Region) - Degraded Node Functionality
Resolved after 9 days, affecting Off-Site Synchronization and Off-Site Recovery, on August 25, 2026.
We are aware of a problem where Datto BCDR users paired to Server3824 will experience a service degradation affecting offsite performance and related operations. The Kaseya Engineering Team has identified the issue and is working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Affected components
Update timeline
- identified Aug 25, 2026, 04:09 PM UTC
We are aware of a problem where Datto BCDR users paired to Server3824 will experience a service degradation affecting offsite performance and related operations. The Kaseya Engineering Team has identified the issue and is working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- resolved Sep 03, 2026, 04:44 PM UTC
This incident has been resolved.
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