Datto incident
Datto Saas Protection- Partners Unable to Access Clients Hosted on Node isw1-bfyii-1134
Resolved after 8 days 7 hours, affecting SaaS Protection Console Login, on October 15, 2026.
The Kaseya R&D Team implemented a fix, and as a result, the clients hosted on the node are now accessible and full functionality is restored. We are currently monitoring the health of the service and the progress with which the service is working through the queued backups. The estimated time for full recovery is up to 8 hours.
Affected components
Update timeline
- investigating Oct 15, 2026, 10:52 AM UTC
We are aware of an issue where some Datto SaaS Protection Partners are unable to access customer accounts hosted on the isw1-bfyii-1134 node because the node is currently in maintenance mode. The Kaseya Engineering Team is investigating the issue. If you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for the latest updates: https://status.kaseya.com/
- monitoring Oct 15, 2026, 12:04 PM UTC
The Kaseya R&D Team implemented a fix, and as a result, the clients hosted on the node are now accessible and full functionality is restored. We are currently monitoring the health of the service and the progress with which the service is working through the queued backups. The estimated time for full recovery is up to 8 hours.
- resolved Oct 23, 2026, 05:53 PM UTC
This incident has been resolved.
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