Datto incident
Datto Workplace - AU5 - Agents/Portal are unable to connect
Resolved after 10 hours 36 minutes, affecting AU5, on October 5, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 05, 2026, 09:35 PM UTC
We are aware of a problem where agents are unable to connect and portal users are unable to login in the AU region. The Kaseya Engineering Team is currently investigating this issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring Oct 05, 2026, 11:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 06, 2026, 08:11 AM UTC
This incident has been resolved.
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