Datto incident
Autotask PSA - Sydney Data Center Web Center and API - Inaccessible
Resolved after 49 minutes, affecting Australia/ New Zealand 3 (Sydney Datacenter), on August 7, 2026.
We are aware of a problem where some customers are unable to access Autotask within our Sydney Data Center The Kaseya Engineering Team is investigating the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Affected components
Update timeline
- investigating Aug 07, 2026, 10:59 PM UTC
We are aware of a problem where some customers are unable to access Autotask within our Sydney Data Center The Kaseya Engineering Team is investigating the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- resolved Aug 07, 2026, 11:48 PM UTC
This incident has been resolved.
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