Datto incident
Datto Endpoint Backup for PC - Service Disruption for Customers Hosted on Cloud Siris 215069
Resolved after 5 days, affecting Backup and Recovery, on July 31, 2026.
**\[Datto Endpoint Backup for PC\]** **A performance degradation event affected the Datto Endpoint Backup for PC Server service, impacting service responsiveness and availability – 2026-07-31** **Summary:** Between **2026-07-31 05:30 PM UTC** and **2026-08-05 07:30 PM UTC**, Datto Endpoint Backup for PC customers hosted on Cloud Siris 215069 encountered reduced performance and intermittent issues with offsite capabilities. **Root Cause:** The service interruption resulted from a hardware failure. Recovery activities were conducted with a focus on maintaining service integrity and minimizing potential impact. Following restoration of service, a review was completed and improvement actions have been identified to further enhance recovery processes. **Incident Timeline:** * Identified: **2026-07-31 05:30 PM UTC** * Public Notification: **2026-07-31 05:34 PM UTC** * Resolved: **2026-08-05 07:30 PM UTC** **Preventative Measures:** To reduce the likelihood and impact of similar incidents in the future, we are taking the following steps. * Create standardized documentation for system restoration workflows and conduct process reviews with key technical and operational teams to ensure effective execution, knowledge sharing, and continuous improvement. * Establish a centralized and well-documented catalog of monitoring alerts and designated response teams to improve operational visibility, accountability, and incident management.
Affected components
Update timeline
- identified Jul 31, 2026, 05:44 PM UTC
We are aware of a problem where customers using Datto Endpoint Backup for PC and paired with 'use1-dtc-server-5.datto.com' may encounter reduced performance or intermittent issues with offsite capabilities. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring Aug 05, 2026, 05:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 05, 2026, 06:06 PM UTC
This incident has been resolved.
- postmortem Aug 19, 2026, 03:27 PM UTC
**\[Datto Endpoint Backup for PC\]** **A performance degradation event affected the Datto Endpoint Backup for PC Server service, impacting service responsiveness and availability – 2026-07-31** **Summary:** Between **2026-07-31 05:30 PM UTC** and **2026-08-05 07:30 PM UTC**, Datto Endpoint Backup for PC customers hosted on Cloud Siris 215069 encountered reduced performance and intermittent issues with offsite capabilities. **Root Cause:** The service interruption resulted from a hardware failure. Recovery activities were conducted with a focus on maintaining service integrity and minimizing potential impact. Following restoration of service, a review was completed and improvement actions have been identified to further enhance recovery processes. **Incident Timeline:** * Identified: **2026-07-31 05:30 PM UTC** * Public Notification: **2026-07-31 05:34 PM UTC** * Resolved: **2026-08-05 07:30 PM UTC** **Preventative Measures:** To reduce the likelihood and impact of similar incidents in the future, we are taking the following steps. * Create standardized documentation for system restoration workflows and conduct process reviews with key technical and operational teams to ensure effective execution, knowledge sharing, and continuous improvement. * Establish a centralized and well-documented catalog of monitoring alerts and designated response teams to improve operational visibility, accountability, and incident management.
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