Datto incident
Datto SaaS Protection - Service disruption for customers hosted on node 'des1-bfyii-2985'
Resolved after 6 hours 19 minutes, affecting SaaS Protection Backups and SaaS Protection Console Login and 1 more, on July 30, 2026.
Our R&D team has implemented a fix to restore account access and have confirmed backups are running. We are monitoring for any other issues.
Affected components
Update timeline
- investigating Jul 30, 2026, 01:44 PM UTC
We are aware of a problem where SaaS Protection customers hosted on node 'des1-bfyii-2985' are unable to access their accounts and are experiencing a disruption to their services. The Kaseya R&D Team is actively investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- identified Jul 30, 2026, 03:45 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 30, 2026, 04:26 PM UTC
Our R&D team has implemented a fix to restore account access and have confirmed backups are running. We are monitoring for any other issues.
- resolved Jul 30, 2026, 08:04 PM UTC
This incident has been resolved.
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