Datto incident
Datto SaaS Protection - Onboarding new customers and Status page within the Partner Portal are unavailable
Resolved after 3 hours 7 minutes, affecting SaaS Protection Console Login and SaaS Protection Client Onboarding, on June 3, 2026.
A fix to restore access to the SaaS Protection Status Page within the Partner Portal and Onboarding functionality has been implemented. Our R&D team is actively monitoring for any other issues.
Affected components
Update timeline
- investigating Jun 03, 2026, 11:25 AM UTC
We are aware of a problem where customers are unable to onboard new tenants. The status page within the Datto Partner Portal is also unavailable and returning a 500 error. The Kaseya R&D Team is actively working to address the problem. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- identified Jun 03, 2026, 12:42 PM UTC
Our R&D team has identified the issue and are actively working to deploy a fix.
- monitoring Jun 03, 2026, 01:51 PM UTC
A fix to restore access to the SaaS Protection Status Page within the Partner Portal and Onboarding functionality has been implemented. Our R&D team is actively monitoring for any other issues.
- resolved Jun 03, 2026, 02:32 PM UTC
This incident has been resolved.
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