Datto SaaS Protection - Service disruption for customers hosted on node 'gbe2-bfyii-327'

Update timeline

1. investigating Apr 24, 2026, 01:20 PM UTC

   We are aware of a problem where customers hosted on node 'gbe2-bfyii-327' are experiencing a disruption to their SaaS Protection services. The Kaseya R&D Team has identified the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

2. identified Apr 24, 2026, 02:15 PM UTC

   Our R&D team is continuing to address this issue.

3. identified Apr 24, 2026, 07:30 PM UTC

   Our R&D team is performing maintenance on node 'gbe2-bfyii-327' over the weekend to repair a hardware issue that was identified. There is still currently no ETA on when services will be fully restored. We will provide more updates from the team as they become available.

4. identified Apr 27, 2026, 12:45 PM UTC

   Maintenance on node 'gbe2-bfyii-327' is still in progress. We will continue to provide updates as they become available.

5. identified Apr 29, 2026, 02:00 PM UTC

   Maintenance is still in progress to address a hardware issue found on node 'gbe2-bfyii-327'. We will continue to provide updates from the team as the maintenance progresses.

6. monitoring May 01, 2026, 12:29 PM UTC

   Maintenance on node 'gbe2-bfyii-327' has been completed and the node is back online. All customer accounts are accessible and functioning normally again. Our R&D team is continuing to monitor.

7. identified May 08, 2026, 04:22 PM UTC

   Our R&D team is aware of some customers hosted on node 'gbe2-bfyii-327' experiencing backup performance issues after the maintenance was completed and the team is working to address it.

8. identified May 13, 2026, 05:50 PM UTC

   Customer accounts hosted on node 'gbe2-bfyii-327' remain functional and our R&D team is continuing to address the backup performance issues affecting some services.

9. identified May 14, 2026, 07:30 PM UTC

   Our R&D team is continuing to address the backup performance issues affecting a small subset of customer's services on the node and backup success rates are improving.

10. monitoring May 19, 2026, 04:13 PM UTC

    Our R&D team has implemented changes to address the backup issues affecting a small subset of customer's services on node 'gbe2-bfyii-327' and will be monitoring for any other issues.

11. monitoring May 19, 2026, 08:25 PM UTC

    Backup success rate metrics for node 'gbe2-bfyii-327' have returned to normal levels. Our R&D team is continuing to monitor.

12. resolved May 21, 2026, 01:23 PM UTC

    This incident has been resolved.