Datto incident
[Networking] - [DSE] - [DSE Safe Check Preventing users Access]
Resolved after 1 hour 13 minutes, affecting Secure Edge, on May 23, 2026.
Original reporters have confirmed the issue has been resolved after Engineering fix
Affected components
Update timeline
- investigating May 23, 2026, 06:51 PM UTC
We are aware of a problem where DSE subscribers are being rejected from SafeCheck on May 23, 2026. This seems to be a trending outage with multiple partners due to an API issue. The Kaseya R&D Team are currently investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring May 23, 2026, 07:41 PM UTC
The Datto Networking R&D team has implemented a fix that is believed to have resolved the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- resolved May 23, 2026, 08:04 PM UTC
Original reporters have confirmed the issue has been resolved after Engineering fix
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