Datto incident
Datto Workplace / Datto File Protection - US Cells - U.S. Based Agents Are Experiencing Connectivity failures, and Portal Access is Intermittently Unavailable
Resolved after 2 hours 4 minutes, affecting US8 and US1 and 1 more, on May 20, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating May 20, 2026, 03:53 PM UTC
We are aware of a problem where U.S. based Datto Workplace and Datto File Protection agents can experience intermittent connectivity failures and degraded access to the Portal. The Kaseya R&D Team is currently investigating the issue and working towards a resolution. Please note: File access and file downloads can be obtained through the File Explorer option. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring May 20, 2026, 05:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 20, 2026, 05:57 PM UTC
This incident has been resolved.
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