Datto incident
Datto Workplace / Datto File Protection - US Cells - SSO login is currently unavailable for users based in the United States
Resolved after 2 days 20 hours, affecting US8 and US1 and 1 more, on May 8, 2026.
**Datto Workplace - US Users Unable to Log In via** [**workplace.datto.com**](http://workplace.datto.com) **– 2026-05-08** **Summary:** Between 2026**-05-08 08:48 AM UTC** and 2026**-05-08 07:28 PM UTC**, Datto Workplace customers **in the US region could not login via Datto Partner Portal SSO.** **Root Cause:** During the incident, a portion of checkout requests experienced errors, leading to a service disruption that primarily impacted users in the United States. To restore service, our teams performed a rebuild of the affected infrastructure components, which successfully resolved the issue. **Incident Timeline:** * Identified: 2026-05-08 08:48 AM UTC * Public Notification: 2026-05-08 04:12 PM UTC * Resolved: 2026-05-08 07:28 PM UTC **Preventative Measures:** To reduce the likelihood and impact of similar incidents in the future, we are taking the following steps. * We have strengthened our drive replacement process to improve early detection and accelerate resolution, helping ensure a more reliable and consistent customer experience.
Affected components
Update timeline
- investigating May 08, 2026, 04:12 PM UTC
We are aware of a problem where a subset of US Datto Workplace and Datto File Protection users cannot login via Portal SSO. Agent login access remains unaffected, and users continue to have full access. The Kaseya R&D Team is investigating the issue and working towards a resolution. Workaround: Please ensure your local region is specified when utilizing direct login: EX: eu.workplace.datto.com EX: us.workplace.datto.com If assistance is needed, our Technical Support team can assist. Note: Users for most cells can login directly to Datto Workplace and Datto File Protection. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring May 08, 2026, 07:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 11, 2026, 12:47 PM UTC
This incident has been resolved.
- postmortem Jun 12, 2026, 05:49 PM UTC
**Datto Workplace - US Users Unable to Log In via** [**workplace.datto.com**](http://workplace.datto.com) **– 2026-05-08** **Summary:** Between 2026**-05-08 08:48 AM UTC** and 2026**-05-08 07:28 PM UTC**, Datto Workplace customers **in the US region could not login via Datto Partner Portal SSO.** **Root Cause:** During the incident, a portion of checkout requests experienced errors, leading to a service disruption that primarily impacted users in the United States. To restore service, our teams performed a rebuild of the affected infrastructure components, which successfully resolved the issue. **Incident Timeline:** * Identified: 2026-05-08 08:48 AM UTC * Public Notification: 2026-05-08 04:12 PM UTC * Resolved: 2026-05-08 07:28 PM UTC **Preventative Measures:** To reduce the likelihood and impact of similar incidents in the future, we are taking the following steps. * We have strengthened our drive replacement process to improve early detection and accelerate resolution, helping ensure a more reliable and consistent customer experience.
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