Datto incident

KaseyaOne - Intermittent issue with Push-MFA

Resolved after 1 day 8 hours, affecting KaseyaOne, on February 17, 2026.

monitoring Feb 18, 2026, 08:25 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Feb 17, 2026, 01:31 PM UTC
Resolved
Feb 18, 2026, 09:39 PM UTC
Duration
1d 8h
Detected by Pingoru
Feb 17, 2026, 01:31 PM UTC

Affected components

KaseyaOne

Update timeline

  1. investigating Feb 17, 2026, 01:31 PM UTC

    We are currently experiencing an issue with push notifications not working as expected. Our team is actively investigating and working on a resolution. You can still Login to KaseyaOne using 2FA Authenticator app by selecting 'Try Another Way" on the Approve Log In Push MFA screen. Thank you for your patience—we’ll provide updates as soon as we have more information.

  2. monitoring Feb 18, 2026, 08:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 18, 2026, 09:39 PM UTC

    This incident has been resolved.

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