Resolved after 22 days, affecting Off-Site Synchronization and Off-Site Recovery, on February 2, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Off-Site SynchronizationOff-Site Recovery
Update timeline
- identified Feb 02, 2026, 02:15 PM UTC
We are aware of a problem where BCDR users paired to server3861 can experience degraded offsite performance. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring Feb 10, 2026, 06:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 24, 2026, 02:19 PM UTC
This incident has been resolved.
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